Customer Service & Business Management

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Overview

Customer service is the cornerstone of successful business management. This course delves into the essential strategies and principles that underpin effective customer service and business management practices. Participants will explore the importance of customer satisfaction, relationship-building techniques, and operational excellence in achieving organizational goals. Through real-world case studies and interactive modules, learners will gain practical insights into handling customer inquiries, resolving conflicts, and optimizing service delivery. By the end of the course, students will be equipped with the knowledge and skills needed to enhance customer experience, drive business growth, and foster long-term customer loyalty.

Learning Outcomes

Understand the fundamentals of customer service and its role in business management.
Develop strategies to improve customer satisfaction and retention.
Learn effective communication and problem-solving techniques.
Gain insights into managing customer expectations and handling complaints.
Implement best practices for delivering exceptional customer service.

What Will Make You Stand Out?

On Completion of this online course, you’ll acquire:

CPD QS Accredited Course.
Upon Course Completion, Earn a Complimentary PDF and a hard copy Certificate to Showcase Your Enhanced Skills.
Lifetime access.
24x7 Tutor Support.
Complete the course at your own pace.

Description

This course provides a comprehensive overview of customer service and its integration with business management principles. Participants will explore the core components of customer satisfaction, including relationship management, service quality, and customer-centric strategies. Through a blend of theoretical knowledge and practical exercises, learners will examine various aspects of customer interactions, from initial contact to post-service follow-up. Case studies and industry examples will illustrate successful approaches to resolving customer issues and enhancing service delivery. Additionally, the course covers essential skills such as effective communication, conflict resolution, and managing customer expectations to ensure a positive customer experience. By the end of the program, participants will be prepared to implement strategies that drive customer loyalty, improve business performance, and maintain a competitive edge in today’s market.

Who is this course for?

This course is ideal for aspiring professionals and current managers looking to enhance their understanding of customer service within the context of business management. It is suitable for individuals in roles such as customer service representatives, team leaders, entrepreneurs, and anyone responsible for delivering exceptional customer experiences.

Requirements

Participants should have a basic understanding of business concepts and communication skills. Access to a computer with internet connectivity is essential for accessing course materials and participating in online discussions and activities.

Certification

Upon successful completion of the Customer Service & Business Management course, learners can obtain both a PDF certificate and a Hard copy certificate for completely FREE. The Hard copy certificate is available for a nominal fee of £3.99, which covers the delivery charge within the United Kingdom. Additional delivery charges may apply for orders outside the United Kingdom.

Career Path

Course Curriculum

**Customer Service**
Understanding Customer Service
	Understanding Customer Service	00:17:00
	Identifying Customer Expectations	00:06:00
	Providing Excellent Customer Service	00:07:00
Focusing on the Customer
	Focusing on the Customer	00:08:00
Customer Service and the Telephone
	Customer Service and the Telephone	00:08:00
Handling Complaints
	Handling Complaints	00:12:00
Enduring Stress
	Enduring Stress	00:13:00
Business Communication
	Identifying Basic Communication Techniques	00:09:00
	Formal and Informal Communication	00:02:00
Verbal and Non-verbal Communication
	Describing Verbal and Non-verbal Communication	00:04:00
	Understanding Body Language	00:05:00
	Making Effective Presentations	00:10:00
	Fundamentals of Productive Meetings	00:08:00
Written Communication
	Written Communication	00:13:00
Electronic Communication
	Electronic Communication	00:19:00
Communicating with Graphics
	Creating Graphics for Business Communication	00:04:00
	Communicating Static Information	00:03:00
	Communicating Dynamic Information	00:03:00
Effectively Working for Your Boss
	Representing Your Boss	00:06:00
	Communicating Your Boss’s Decisions	00:03:00
	Supporting Your Boss and Colleagues	00:04:00
	Building a Partnership with Your Boss	00:13:00
Identifying Goals
	Identifying Goals	00:10:00
Effective Energy Distribution
	Energy Distribution	00:09:00
	Time Logs	00:11:00
Working with Your Personal Style
	Personal World View	00:10:00
	Strengths	00:09:00
Building Your Toolbox
	A Building Your Toolbox	00:10:00
Establishing Your Action Plan
	Establishing Your Action Plan	00:11:00
**Business Management**
Module 01: Introduction to Business Management
	Introduction to Business Management	00:25:00
Module 02: Operations Management
	Operations Management	00:24:00
Module 03: Introduction to Business Analysis
	Introduction to Business Analysis	00:14:00
Module 04: Strategic Analysis and Product Scope
	Strategic Analysis and Product Scope	00:28:00
Module 05: Project Management
	Project Management	00:19:00
Module 06: Business Development and Succession Planning
	Business Development and Succession Planning	00:24:00
Module 07: Business Process Management
	Business Process Management	00:44:00
Module 08: Planning & Forecasting Operations
	Planning & Forecasting Operations	00:21:00
Module 09: Performance Management
	Performance Management	00:18:00
Module 10: Management of Cash and Credit
	Management of Cash and Credit	00:19:00
Module 11: Managing Risk and Recovery
	Managing Risk and Recovery	00:26:00
Module 12: Quality Management
	Quality Management	00:21:00
Module 13: Communication Skills
	Communication Skills	00:25:00
Module 14: Business Environment
	Business Environment	00:16:00
Module 15: Organisational Skills
	Organisational Skills	01:16:00
Module 16: Negotiation Techniques
	Negotiation Techniques	00:16:00
Module 17: Human Resource Management
	Human Resource Management	00:25:00
Module 18: Motivation and Counselling
	Motivation and Counselling	00:19:00
Module 19: Customer Service
	Customer Service	00:16:00
Module 20: Time Management
	Time Management	00:40:00
Module 21: Conflict Management
	Conflict Management	00:14:00

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