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Overview

Overview

The Admin, Secretarial & PA Training course is your complete online guide to mastering essential administrative and personal assistant tasks. Designed to sharpen your office support skills, this course walks you through professional communication, diary management, business etiquette, and scheduling strategies. With structured modules covering telephone handling, mail services, time management, and more, you’ll gain the knowledge to become a reliable asset in any business setting. Whether you’re starting your career or advancing your current role, this training provides the tools needed to succeed in administrative support roles across diverse industries—all from the convenience of online learning.

Description

The Admin, Secretarial & PA Training course equips you with the key knowledge to thrive in office administration and personal assistant roles. Begin with foundational insights into the responsibilities of administrative and support staff, followed by the essentials of office coordination and reception duties. Learn to manage calls, arrange travel, maintain records, and organise meetings with efficiency.

You’ll master professional communication, understand proper business etiquette, and learn to support executives effectively. The course also trains you in diary management, accurate note-taking, and systematic filing processes—crucial for maintaining workflow and productivity in busy environments.

Each module is tailored to build your confidence in managing time, handling customer service, and dealing with invoicing and petty cash. With a clear emphasis on organisational excellence, this course helps prepare you for a dynamic administrative career. Fully online, you can study at your own pace and apply your learning directly to a wide range of roles. Whether you’re aiming to enter the industry or seeking promotion, this course brings clarity and competence to your career path.

Learning Outcomes

  • Understand the key responsibilities of administrative and personal assistant roles.
  • Develop skills in communication, scheduling, and telephone management.
  • Learn effective techniques for diary management and note-taking.
  • Gain insight into handling mail services, travel arrangements, and meetings.
  • Strengthen your organisational abilities across customer service, invoicing, and record keeping.

Requirements

  • Basic English comprehension is required.
  • Internet access and a device for online study.
  • Motivation to progress in admin support roles.

Career Path

  • Personal Assistant
  • Office Administrator
  • Receptionist
  • Secretary
  • Executive Assistant

Certification

Once the Admin, Secretarial & PA Training is successfully completed, the learner can obtain the PDF certificate without any cost. The hardcopy version of the certificate is also available for only £4.99. However, anyone ordering the hardcopy certificate from outside the United Kingdom may need to pay an additional delivery charge.

Course Curriculum

Module 01 - Introduction to Personal Assistant & Admin Support Assistant
Introduction to Personal Assistant 00:20:00
Module 02 - Introduction to Office Administration
Introduction to Office Administration 00:17:00
Module 03 - Skills of an Effective Administrator
Skills of an Effective Administrator 00:18:00
Module 04 - Introduction to Reception and Receptionist
Introduction to Reception and Receptionist 00:29:00
Module 05 - Business Telephone Skills
Business Telephone Skills 00:21:00
Module 06 - Representing Your Boss and Company
Representing Your Boss and Company 00:25:00
Module 07 - Business Etiquette
Business Etiquette 00:19:00
Module 08 - Mail Services and Shipping
Mail Services and Shipping 00:26:00
Module 09 - Travel Arrangements
Travel Arrangements 00:22:00
Module 10 - Organising Meeting and Conferences
Organising Meeting and Conferences 00:19:00
Module 11 - Diary Management and Note taking
Diary Management and Note taking 00:21:00
Module 12 - Time Management
Time Management 00:25:00
Module 13 - Record Keeping and Filing Systems
Record Keeping and Filing Systems 00:24:00
Module 14 - Business Writing Skills
Business Writing Skills 00:25:00
Module 15 - Organisational Skills
Organisational Skills 00:19:00
Module 16 - Communication Skills
Communication Skills 00:19:00
Module 17- Customer Service
Customer Service 00:22:00
Module 18- Effective Planning and Scheduling
Effective Planning and Scheduling 00:39:00
Module 19 - Invoicing/Petty Cash
Invoicing/Petty Cash 00:20:00

Frequently Asked Questions

In the UK, the social care system is mainly managed by the local councils. People are directly employed by the councils. They often work together with the health commissioners under joint funding arrangements. Some people work for private companies or voluntary organizations hired by local councils. They help the local councils with their personal social services.

In the UK, the social care system is mainly managed by the local councils. People are directly employed by the councils. They often work together with the health commissioners under joint funding arrangements. Some people work for private companies or voluntary organizations hired by local councils. They help the local councils with their personal social services.

In the UK, the social care system is mainly managed by the local councils. People are directly employed by the councils. They often work together with the health commissioners under joint funding arrangements. Some people work for private companies or voluntary organizations hired by local councils. They help the local councils with their personal social services.

In the UK, the social care system is mainly managed by the local councils. People are directly employed by the councils. They often work together with the health commissioners under joint funding arrangements. Some people work for private companies or voluntary organizations hired by local councils. They help the local councils with their personal social services.

In the UK, the social care system is mainly managed by the local councils. People are directly employed by the councils. They often work together with the health commissioners under joint funding arrangements. Some people work for private companies or voluntary organizations hired by local councils. They help the local councils with their personal social services.

Admin, Secretarial & PA Training
£11.99
TAKE THIS COURSE

14-Day Money-Back Guarantee

This course includes:
  • units Number of Units:
    19
  • Lock Access:
    1 Year
  • Duration Duration:
    7 hours, 10 minutes
  • Certificate PDF Certificate
    Included
CPD and SSL Lifetime Access

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