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Overview

Overview

Customer service is the cornerstone of successful business management. This course delves into the essential strategies and principles that underpin effective customer service and business management practices. Participants will explore the importance of customer satisfaction, relationship-building techniques, and operational excellence in achieving organizational goals. Through real-world case studies and interactive modules, learners will gain practical insights into handling customer inquiries, resolving conflicts, and optimizing service delivery. By the end of the course, students will be equipped with the knowledge and skills needed to enhance customer experience, drive business growth, and foster long-term customer loyalty.

Learning Outcomes

  • Understand the fundamentals of customer service and its role in business management.
  • Develop strategies to improve customer satisfaction and retention.
  • Learn effective communication and problem-solving techniques.
  • Gain insights into managing customer expectations and handling complaints.
  • Implement best practices for delivering exceptional customer service.

What Will Make You Stand Out?

On Completion of this online course, you’ll acquire:

  • CPD QS Accredited Course.
  • Upon Course Completion, Earn a Complimentary PDF and a hard copy Certificate to Showcase Your Enhanced Skills.
  • Lifetime access.
  • 24x7 Tutor Support.
  • Complete the course at your own pace.

Description

This course provides a comprehensive overview of customer service and its integration with business management principles. Participants will explore the core components of customer satisfaction, including relationship management, service quality, and customer-centric strategies. Through a blend of theoretical knowledge and practical exercises, learners will examine various aspects of customer interactions, from initial contact to post-service follow-up. Case studies and industry examples will illustrate successful approaches to resolving customer issues and enhancing service delivery. Additionally, the course covers essential skills such as effective communication, conflict resolution, and managing customer expectations to ensure a positive customer experience. By the end of the program, participants will be prepared to implement strategies that drive customer loyalty, improve business performance, and maintain a competitive edge in today’s market.

Who is this course for?

This course is ideal for aspiring professionals and current managers looking to enhance their understanding of customer service within the context of business management. It is suitable for individuals in roles such as customer service representatives, team leaders, entrepreneurs, and anyone responsible for delivering exceptional customer experiences.

Requirements

Participants should have a basic understanding of business concepts and communication skills. Access to a computer with internet connectivity is essential for accessing course materials and participating in online discussions and activities.

Certification

Upon successful completion of the Customer Service & Business Management course, learners can obtain both a PDF certificate and a Hard copy certificate for completely FREE. The Hard copy certificate is available for a nominal fee of £3.99, which covers the delivery charge within the United Kingdom. Additional delivery charges may apply for orders outside the United Kingdom.

Career Path

  • Customer Service Manager
  • Business Development Manager
  • Sales Manager
  • Client Relations Specialist
  • Entrepreneur

Course Curriculum

****Customer Service****
Understanding Customer Service
Understanding Customer Service 00:17:00
Identifying Customer Expectations 00:06:00
Providing Excellent Customer Service 00:07:00
Focusing on the Customer
Focusing on the Customer 00:08:00
Customer Service and the Telephone
Customer Service and the Telephone 00:08:00
Handling Complaints
Handling Complaints 00:12:00
Enduring Stress
Enduring Stress 00:13:00
Business Communication
Identifying Basic Communication Techniques 00:09:00
Formal and Informal Communication 00:02:00
Verbal and Non-verbal Communication
Describing Verbal and Non-verbal Communication 00:04:00
Understanding Body Language 00:05:00
Making Effective Presentations 00:10:00
Fundamentals of Productive Meetings 00:08:00
Written Communication
Written Communication 00:13:00
Electronic Communication
Electronic Communication 00:19:00
Communicating with Graphics
Creating Graphics for Business Communication 00:04:00
Communicating Static Information 00:03:00
Communicating Dynamic Information 00:03:00
Effectively Working for Your Boss
Representing Your Boss 00:06:00
Communicating Your Boss’s Decisions 00:03:00
Supporting Your Boss and Colleagues 00:04:00
Building a Partnership with Your Boss 00:13:00
Identifying Goals
Identifying Goals  00:10:00
Effective Energy Distribution
Energy Distribution  00:09:00
Time Logs 00:11:00
Working with Your Personal Style
Personal World View 00:10:00
Strengths  00:09:00
Building Your Toolbox
A Building Your Toolbox  00:10:00
Establishing Your Action Plan
Establishing Your Action Plan  00:11:00
****Business Management****
Module 01: Introduction to Business Management
Introduction to Business Management 00:25:00
Module 02: Operations Management
Operations Management 00:24:00
Module 03: Introduction to Business Analysis
Introduction to Business Analysis 00:14:00
Module 04: Strategic Analysis and Product Scope
Strategic Analysis and Product Scope 00:28:00
Module 05: Project Management
Project Management 00:19:00
Module 06: Business Development and Succession Planning
Business Development and Succession Planning 00:24:00
Module 07: Business Process Management
Business Process Management 00:44:00
Module 08: Planning & Forecasting Operations
Planning & Forecasting Operations 00:21:00
Module 09: Performance Management
Performance Management 00:18:00
Module 10: Management of Cash and Credit
Management of Cash and Credit 00:19:00
Module 11: Managing Risk and Recovery
Managing Risk and Recovery 00:26:00
Module 12: Quality Management
Quality Management 00:21:00
Module 13: Communication Skills
Communication Skills 00:25:00
Module 14: Business Environment
Business Environment 00:16:00
Module 15: Organisational Skills
Organisational Skills 01:16:00
Module 16: Negotiation Techniques
Negotiation Techniques 00:16:00
Module 17: Human Resource Management
Human Resource Management 00:25:00
Module 18: Motivation and Counselling
Motivation and Counselling 00:19:00
Module 19: Customer Service
Customer Service 00:16:00
Module 20: Time Management
Time Management 00:40:00
Module 21: Conflict Management
Conflict Management 00:14:00

FAQS

We intend to inspire and encourage everyone to seek and receive a top-notch education. We have brought together the finest and most visionary experts to help you through your learning period. Our courses are open to anyone and everyone looking for a new objective, a career changeover, or a promotion.

Yes, of course, you can. After you’ve enrolled on our site, you’ll frequently get special offers and exclusive deals. You are free to take whatever courses that suit your needs.

We will provide you with a Certificate (with an added cost) depending on the course genre you ended up taking after completing all of the mandatory tasks. Point to be noted; you must obtain a passing grade by the course’s completion date.

You will have 14 days to revoke your Course purchase from your purchase date. Regrettably, refunds are not allowed after your purchase have been approved, and materials have been posted to the student’s dashboard or accessed.

We offer various payment options depending on the country and region of your account. When you wish to acquire a course, you could look at the several payment options:

  • • Go to the course home page and click ‘Take This Course’ after selecting the course you wish to take.
  • • You’ll end up on the Checkout page, where you can choose from a number of different payment choices (credit card, debit, deposit, or bank transfer).

There are no time constraints for starting or completing any course. You are free to begin any course at any time. Furthermore, as long as your account is in good standing and we own the copyright to the course, you’ll have access to it even after you’ve finished it.

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