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Overview

Overview

Grasp the science of Phone-Based Customer Service and how it relates to launching a lucrative career. Prepare for future Phone-Based Customer Service needs by looking beyond the ongoing Phone-Based Customer Service impact with Discover Training’s up-to-date Phone-Based Customer Service course .

Discover Training’s Phone-Based Customer Service course gives you a solid foundation in Phone-Based Customer Service in many settings of human development. With industry expert interviews, you’ll gain a greater understanding of Phone-Based Customer Service‘s applications and limitations, as well as how it’s already been efficiently used in the field. Discover Training’s Phone-Based Customer Service course will help you obtain facts and knowledge to strengthen your abilities on both standard Phone-Based Customer Service techniques.

As you progress through the interactive modules of this online program, you will have a strong grasp of Phone-Based Customer Service to identify new opportunities for innovation and drive digital growth within your organization. Enrol in the Phone-Based Customer Service course today and leverage your knowledge tomorrow. 

Description:

Industry professionals developed the content of this online Phone-Based Customer Service course, combining their expertise and in-depth knowledge. The curriculum was developed by Discover Training to assist you in growing in your current role by providing you with the necessary information and concepts. As you progress through the modules of this course, you’ll learn the fundamentals of  Phone-Based Customer Service and explore the essential concepts.

Who is this course for?

This Phone-Based Customer Service course is for you if you want to learn about the revolutionary potential of Phone-Based Customer Service. Whether you are a newbie or a seasoned veteran, a grasp of challenges that Phone-Based Customer Service techniques can tackle would benefit anyone working in the Phone-Based Customer Service sector. This Phone-Based Customer Service training covers crucial subjects that will help you overcome challenges and improve your practices.

Requirements:

  • Prerequisites: None
  • Age Limit: 16+
  • Gadgets: Smart devices and internet

Certification

Once the Phone-Based Customer Service course is successfully completed, the learner can obtain the PDF certificate without any cost. The hardcopy version of the certificate is also available for only £9.99. However, anyone ordering the hardcopy certificate from outside the United Kingdom may need to pay an additional delivery charge.

Course Curriculum

Phone-Based Customer Service
Module 1: Introduction to Customer Service 00:23:00
Module 2: What’s Different about Good Customer Service? 00:12:00
Module 3: Customer Relationship Management 00:42:00
Module 4: Customer Service Communication Strategies 00:24:00
Module 5: Aspects of Phone Etiquette 00:31:00
Module 6: Building Rapport Over the Phone 00:24:00
Module 7: Inbound and Outbound Calls 00:16:00
Module 8: Active Listening and Managing Tough Callers 00:28:00
Module 9: Managing Interoffice Calls and Voicemail 00:10:00
Module 10: Problem Solving over the Phone 01:04:00
Module 11: Intra Organisation Dealings 00:35:00
Module 12: Measuring Customer Service 00:12:00

FAQS

We intend to inspire and encourage everyone to seek and receive a top-notch education. We have brought together the finest and most visionary experts to help you through your learning period. Our courses are open to anyone and everyone looking for a new objective, a career changeover, or a promotion.

Yes, of course, you can. After you’ve enrolled on our site, you’ll frequently get special offers and exclusive deals. You are free to take whatever courses that suit your needs.

We will provide you with a Certificate (with an added cost) depending on the course genre you ended up taking after completing all of the mandatory tasks. Point to be noted; you must obtain a passing grade by the course’s completion date.

You will have 14 days to revoke your Course purchase from your purchase date. Regrettably, refunds are not allowed after your purchase have been approved, and materials have been posted to the student’s dashboard or accessed.

We offer various payment options depending on the country and region of your account. When you wish to acquire a course, you could look at the several payment options:

  • • Go to the course home page and click ‘Take This Course’ after selecting the course you wish to take.
  • • You’ll end up on the Checkout page, where you can choose from a number of different payment choices (credit card, debit, deposit, or bank transfer).

There are no time constraints for starting or completing any course. You are free to begin any course at any time. Furthermore, as long as your account is in good standing and we own the copyright to the course, you’ll have access to it even after you’ve finished it.

COPYRIGHT © 2021 One Education

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